WE…

• Understand the diverse and unique needs of individuals with disabilities and the challenges of their families to ensure lifelong quality care.
• Believe in the importance of providing options to persons with disabilities.
• Realize the desire of each individual to have a choice in selecting the place and style in which they live, work and types of leisure activities in which they are involved.
• Provide the best possible options for the people we serve.
• Strive to select the best direct service providers to support the people we serve and make every effort to serve as advocate to meet their social, physical and emotional needs.
• Understand the importance of relationships along the life span and strive to ensure that family and friends remain active participants in the life of the people that are served by our agency.
• Provide respect and understanding to the different values, traditions, and relationships based on the cultural preferences of the people we serve.
  

We…

• Believe in providing a warm, home-like setting for people.
• Strive to meet the total needs of people in our programs.
• Continually encourage open, on-going communication with parents, guardians and advocates of the people we serve.
• Advocate for a person’s human rights.
• Use an interdisciplinary team approach to serve individuals of DDR and coordinate with many other agencies for outside resources.
• Encourage and promote community inclusion to all people in order to help bring awareness to the community and the diverse cultures in which they live.
  

The people we serve are…

• The most important individuals in our services.
• The purpose of our organization.
• Valued individuals, not a statistic.
  

Satisfaction survey results are in!

We have a 95% overall satisfaction rating with our services from the people we serve, parents/guardians, direct service providers, and case coordinators.

Surveys measure the following areas:

• Are your needs being met through our agency?
• Do you have reasonable access to our staff?
• Are problems handled in a prompt and courteous manner?
• Is staff friendly and courteous?

Your comments are important to us! Some improvements that we have made over the past year from suggestions include:

• Satisfaction survey was translated to Spanish and implemented.
• Exit interviews are being utilized.
• Day Supports program opened in February 2010.
• Quarterly newsletter was developed.