Next week DDR will welcome several special guests — reviewers from the Council on Quality and Leadership, or CQL! The CQL accreditation visit brings together employees, people receiving services, their families, people providing services, volunteers, and community supporters for interactive dialogue, debate, and action planning.

DDR is dedicated to providing the best services and supports possible. Throughout the week there will be several focus group sessions, tours of all of DDR’s facilities and several other offsite visits.  Input from these activities is valuable and important in our continued journey through the accreditation process.

You are probably asking yourself, “what is CQL accreditation and why does it matter?”

I’ll be honest, when I first heard about this week-long visit over 6 months ago, I had the same question. Since that time I have learned more about how this process helps everyone our agency serves as well as our internal employees. The ultimate goal of the accreditation process is to be the best we can be here at DDR through “Basic Assurances”, “Shared Values”, and “Personal Outcome Measures”.

Basic Assurances are safeguards from a person’s perspective including person-centered assessments and planning, supports and services, providing information about community resources and opportunities, ensuring personal information is kept private, and holding ourselves accountable through data collection and analysis.

Shared Values hold everyone accountable related to their interactions with one another. As an organization our values steer our behavior and influence management decisions, organizational priorities, and workforce character — which we have a lot of here at DDR! 🙂 These shared values also influence policies and procedures which promote human rights, choice, and dignity among others.

Personal Outcome Measures are used to ensure that the supports and services we provide through DDR are truly person-centered. This is an interview that one of DDR’s staff conducts with the person receiving supports and services. There are 21 personal outcome indicators that involve personal choice, relationships, goals, dreams, employment, community access, social capital and more. These data are then used to create better person-centered plans as well as influence DDR’s strategic plan.

There has been a lot of hard work and time spent preparing for next week. We have played CQL Jeopardy!, CQL Family Feud, and even email trivia. We know that it will pay off in the end, but we can’t do it without the support and input from you — our employees, DSPs, the people we serve, and your families. So a HUGE thank you to everyone!


Council on Quality and Leadership Accreditation – June 20-23